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To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Life-threatening walk-in emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each patient on time.
For the safety of all animals in our care and in accordance with New York State laws, we require that all core vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet while in the waiting room. We require that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. A deposit of at least 50% is required for all surgical and hospitalized patients.
For your convenience, we accept Visa, MasterCard, Discover, American Express and cash. We also have a pin pad for debit card payments for your convenience. Payment plans are available through CareCredit. We also encourage enrollment with pet insurance.
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.